Shipping within Egypt
- Delivery charges are added to the total invoice based on the delivery location, excluding Cairo and Giza.
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Production begins after the customer signs the production order.
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The customer can cancel the contract within three days of
signing; after this period, cancellations or modifications are not
allowed.
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Delivery will take place within at least 30 business days, excluding
weekends and official holidays. The final delivery date will be
specified in the production order.
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The customer must inspect all products upon receipt before
signing the delivery report.
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Delivery is made up to the third floor at most. For higher floors, the
customer must hire a crane at their own expense or pay 1,000 EGP
per additional floor if the stairs are suitable for manual delivery.
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The company does not provide storage services after the agreed
delivery date. If the customer requires storage, they will be charged 5% of the total invoice for each month of storage.
Shipping outside Egypt
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International shipping is subject to specific terms, which will be determined upon full order confirmation.
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The customer is responsible for all additional costs related to international shipping, including customs duties, taxes, and clearance fees.
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Delivery time will be determined based on the destination and shipping conditions. The customer will be informed of the expected timeline upon order confirmation.
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The customer must ensure that the imported products comply with their country's specifications and customs requirements before completing the order.
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The company is responsible for shipping the products until they reach the shipping company, after which the responsibility shifts to the customer.